• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation email/WhatsApp with tracking details once your order has been shipped.

• Standard delivery within Malaysia typically takes 3–5 business days.

• Shipping costs vary based on weight, location, and courier service.

• Free shipping promotions may apply from time to time (terms will be stated on the website).

• We provide worldwide shipping to selected countries where vape products are legally permitted.

• Delivery times vary depending on destination, customs clearance, and courier availability. Estimated delivery may take 14–21 business days.

• International shipping costs differ based on destination, weight, and courier service. The exact cost will be calculated at checkout.

• Customers are responsible for ensuring that importation of vape products is legal in their country.

• International shipments may be subject to customs duties, taxes, or import restrictions, depending on the laws of your country.

• These charges are not included in our product or shipping prices. Customers are fully responsible for paying any additional fees required by customs.

• Zeporo.com is not responsible for delays caused by customs clearance.

• Once shipped, you will receive a tracking number via email/WhatsApp.

• Please allow up to 48 hours for tracking information to be updated by the courier.

• Zeporo.com is not responsible for delays or lost parcels caused by the courier or incorrect shipping information provided by the customer.

• If a package is returned due to an incorrect address, refusal to pay customs duties, or unclaimed parcels, the customer is responsible for reshipping costs.

• If reshipping is not possible, the order will be considered forfeited (no refund will be provided).

• We do not ship to countries or regions where vape products are prohibited by law.

• Orders placed from restricted regions will be cancelled and refunded before shipment.

For questions about shipping, please contact us:

Zeporo.com
📧 Email: admin@zeporo.com
📞 WhatsApp: +60 18-2430987
🌐 Website: www.zeporo.com