• All sales are final.

• Refunds are not provided for any reason, including change of mind, taste preference, or if the product has been opened/used.

We accept returns only in the following cases:

• You received a product that is defective or damaged upon delivery.

• You received the wrong product.

• Items must be unused, unopened, and in their original packaging.

• Return requests must be made within 7 days of receiving your order.

• Proof of purchase and clear photos/videos of the issue must be provided.

• Returned products will be inspected before approval for exchange/replacement.

• Contact our support team at admin@zeporo.com or WhatsApp +60 18-2430987 within 7 days of delivery.

• Provide your order number, proof of purchase, and evidence of the issue.

• If approved, we will provide return instructions.

• Once the returned product is received and inspected, we will ship you a replacement or the correct item.

• Customers are responsible for return shipping costs.

• If the return is due to our error (wrong or defective item), we will cover the cost of reshipping the correct item.

For health and safety reasons, the following cannot be returned:

• Opened or used vape devices, coils, or accessories.

• E-liquids, pods, or cartridges (whether opened or unopened).

• Clearance or promotional items.

If you need assistance with a return or replacement, please contact us:

Zeporo.com
📧 Email: admin@zeporo.com
📞 WhatsApp: +60 18-2430987
🌐 Website: www.zeporo.com