Privacy Policy

At Zeporo.com, your privacy is our priority. We are committed to protecting your personal information in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia and other applicable data protection regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage with us online, purchase our products, or interact with our official representatives.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details.

• Account Information: Login credentials, order history, preferences.

• Technical Information: IP address, browser type, device information, operating system, and browsing activity on our site.

• Transactional Information: Purchase records, payment confirmations, refund details.

• Communication Data: Inquiries, feedback, or correspondence with our support team.

2. How We Use Your Information

We use your data for purposes including:

• Processing and fulfilling your orders.

• Verifying your age and ensuring compliance with vape-related regulations.

• Providing customer support and responding to inquiries.

• Sending updates, promotions, and product information (only if you have opted in).

• Improving website performance, user experience, and security.

• Complying with legal and regulatory requirements.

3. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information in the following cases:

• Service Providers: Third-party vendors who help with payment processing, shipping, marketing, and IT services.

• Legal Requirements: When disclosure is required by law, regulation, or legal proceedings.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Storage and Security

• Your data is stored securely on protected servers.

• We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, or destruction.

• While we take all reasonable steps, no electronic storage or transmission is 100% secure.

5. Your Rights

You have the right to:

• Access and request a copy of your personal data.

• Correct or update your information.

• Withdraw consent for marketing communications.

• Request deletion of your data, subject to legal and contractual obligations.

• File a complaint with relevant authorities if you believe your data has been mishandled.

6. Use of Cookies

• We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic.

• You may choose to disable cookies in your browser settings, but some features of our site may not function properly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

8. Children’s Privacy

Our products and services are intended only for individuals aged 18 years and above. We do not knowingly collect information from children. If we discover that personal data of a minor has been collected, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Zeporo.com
📧 Email: admin@zeporo.com
📞 WhatsApp: +60 18-2430987
🌐 Website: www.zeporo.com